Planetbet's Privacy Policy — Your Data, Your Security

1 Introduction & Purpose

Planetbet.win (referred to hereinafter as "planetbet", "we", or "us") is an online gaming platform serving users in Bangladesh. We believe your privacy is a fundamental right, and protecting it is our highest responsibility.

This Privacy Policy explains how planetbet collects your personal information, the purposes for which it is used, how long it is retained, and how it is kept secure. By registering with or using planetbet, you agree to this Privacy Policy.

Our Privacy Policy may be updated from time to time. After each change, the "Last Updated" date at the top of the page will be revised. We recommend visiting this page regularly.

2 What Information We Collect

Planetbet collects various types of information — some you provide directly, and some is collected automatically. The list below details what is collected:

Data Type	Description	Purpose
Identity Information	Name, date of birth, national ID number	Age & Identity Verification
Contact Information	Mobile number, email address	Account Verification & Communication
Financial Information	Payment methods, transaction history	Deposit & Withdrawal Processing
Device Information	IP address, browser, operating system	Security & Fraud Prevention
Gaming Information	Game history, betting records	Account Management & Support
Cookie Information	Session cookies, preference data	Improving User Experience

3 Purpose of Data Use

Planetbet uses your information solely for legitimate, specified purposes. We never use your data for anything unnecessary. The primary use cases are:

• Account Management: Your information is used for registration, login, and identity verification.
• Payment Processing: Financial information is required to securely process deposits and withdrawals.
• Customer Service: Your contact information is used to resolve issues and answer your questions.
• Ensuring Security: Data is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: Gaming patterns are analyzed to identify signs of problematic behavior and provide timely support.
• Legal Obligations: Required information is provided in accordance with regulatory authority requirements.
• Product Development: User behavior is analyzed to improve and enhance the platform experience.

4 Data Sharing & Disclosure

We share your information only in specific circumstances and with trusted partners. Your data is never sold under any circumstances.

Third-Party Sharing

Planetbet may share limited information in the following circumstances:

• Payment Provider: We work with payment gateway providers to process deposits and withdrawals.
• Identity Verification Services: To complete the KYC process with an approved verification authority.
• Technology Service Provider: With server, cloud, and cybersecurity service providers.
• Law Enforcement: With government agencies when required by court order or legal obligation.

All third-party partners are bound by strict confidentiality agreements and may only use data for specified purposes.

5 Data Protection Practices

Planetbet employs industry-leading technology to protect your data. Our security framework operates across multiple layers:

• SSL/TLS Encryption: All data transmitted between you and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data is stored in encrypted form.
• Firewall & IDS: Advanced firewalls and intrusion detection systems are active around the clock.
• Two-Factor Authentication (2FA): An additional security layer can be added to your account.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Restricted Access: Only authorized personnel have access to your personal information.

6 Cookies & Tracking Technologies

Planetbet uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookie Type

• Essential Cookies: Essential for maintaining login sessions and core site functionality.
• Preference Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to understand site traffic and usage patterns.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may limit the functionality of the site.

7 Data Retention Period

Planetbet retains your data only for as long as necessary or required by law.

• Active Account: All data is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain data may be retained for up to 5 years as required by legal obligations.
• Transaction Records: Transaction records are retained for a set period in accordance with financial regulatory guidelines.
• Marketing Information: If you withdraw consent, any data used for marketing purposes will be deleted immediately.

8 Your Rights

As a planetbet user, you have several important rights regarding your own data. We fully respect all of these rights.

• Right to Access: You can find out what data we hold about you and how we use it.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may object to the use of your data for certain specific purposes.
• Right to Data Portability: You can request a copy of your data in a specified format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise any of these rights, contact us at [email protected]. We typically respond within 30 business days.

9 Children's Privacy

Planetbet's services are for users aged 18 and above only. We do not knowingly collect information from anyone under 18. If we become aware that a minor's data has been collected, we will immediately delete that data and close the associated account.

If a parent or guardian believes their child has created an account on planetbet, please contact our support team. We will resolve the matter promptly.

10 International Data Transfers

As planetbet operates as an international service, your data may sometimes be stored or processed outside Bangladesh. In such cases, we ensure that:

• International privacy protection standards are upheld during all data transfers.
• All partner countries and organizations comply with adequate data protection standards.
• Contractual safeguards remain in effect with all international partners.

11 Privacy Policy Updates

Planetbet reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• We will update the "Last Updated" date at the top of this page.
• We will make every effort to notify registered users via email or in-app notification.
• Continued use of the site after any changes have been made will be considered acceptance of the updated policy.

12 Get in Touch

For any questions, complaints, or requests regarding the Privacy Policy, please contact us:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language: Support available in Bengali and English
• Response Time: Typically within 24–48 hours